JC’s Terms and Conditions

TERMS AND CONDITIONS

1. TENNIS ATTIRE

a) Non-marking shoes should be worn at all times, strictly no black soled shoes

b) No jeans or sandals will be permitted on the tennis courts

c) Water bottles, sunscreen and caps are advisable

d) It is preferable for players to have their own equipment. When racquets are left at home, spare/demo racquets will be made available


2. PAYMENTS

a) Individual Lesson Fees (private lessons only) are payable in advance before the start of the package

b) Invoices are issued on request where amounts change each month or term, most invoicing is done via email

c) All junior group programmes is charged by term. Term accounts are due in the first week of the term

d) Please contact our accounts department on +973 17 233 111 if any alternative arrangements need to be made

e) If you choose to pay the coach, please insist on a receipt

f) For tournaments and holiday clinics, clients will be advised on the payment procedure


3. COSTS

Please consult our admin for the most recent coaching fees

FEES ARE SUBJECT TO CHANGE AT THE DISCRETION OF JC’s TENNIS ACADEMY AT ANY TIME THROUGHOUT THE YEAR


4. NUMBER OF LESSONS

When there is school there is tennis. We guarantee a minimum of 20 group lessons per term. Number of private lessons per month/term/year will be dependent on the arrangement made between the client and the JC’s Tennis Academy coach involved.

 

5. CREDITS

a) No credits are carried forward to the following term or year for any lessons missed

b) Credit must be made up within the calendar term or year that lessons are taken and paid for

c) NO REFUNDS are given for lessons missed

d) Credits must be used in the same category of lesson type i.e. If group lessons are missed then they must be made up with group lessons.

 

 

6. CANCELLATION/MAKE UP OF LESSONS

a) For private lessons, make-up lessons will be offered as long as cancellation notice by the client is given in advance (minimum 24hrs) to their JC’s coach

b) If cancellation notice by the client for private lessons is not done via email, phone call or sms in advance with your JC’s coach, no make-ups will be offered

c) Make-up lessons for group lessons will be offered when possible, as all numbers are limited in lessons. i.e. Make up lessons are not guaranteed

d) In the event of rain on a training day, group lessons will be cancelled and JC’s will not be liable to make up the lessons.

e) Parents of junior clients will forfeit the lesson if they withdraw their child for whatever reason (too hot, windy, raining etc.) without giving 24hrs notice with the JC’s coach

f) Lessons that are cancelled by JC’s will be made-up. Please note that this only occurs in the event of a serious matter where the coach or back up coach is unable to attend. It is not our policy to cancel lessons

 

 7. TERMINATION OF CONTRACT

Termination of the contract is subject to one calendar month’s written notice via fax or email and payment thereof. An sms is not accepted as a form of notice of withdrawal.


8. HOW TO REGISTER – NEW CLIENTS

a) Book a free trial group lesson with your appointed JC’s coach.

b) If you are satisfied, complete registration form, sign terms and conditions form and submit to your JC’s coach or emailed to info@jcstennis.com

c) The trial group lesson does not become the 1st lesson, but payment is now due before the next lesson

d) Proof of payment must be sent to info@jcstennis.com or faxed to 1724 3088 before the 2nd lesson


9. REGISTRATION – EXISTING CLIENTS

a) Complete registration form, sign terms and conditions form and submit to your JC’s coach or fax to 1724 3088

b) Payment is due from the 1st lesson

e) Proof of Payment must be sent to before the info@jcstennis.com or faxed to 1724 3088 2nd lesson


10. LIABILITY

While the JC’s Tennis Academy takes every precaution to ensure your child’s safety, we cannot be held liable for any loss or injury sustained


11. INJURIES

a) If a client is injured during a lesson, that lesson will be forfeited

b) No refunds are issued for lessons missed

 

12. COMMUNICATION

This is done via email in the form of newsletters. It is essential that these are read. Please provide your JC’s coach with the relevant email address for the person involved with the tennis. Please notify your JC’s coach if the emails are not received. There are many parents that we never see and this is the only way we can communicate effectively.Sms’s are also used to send information and reminders.

All information received by the JC’s Tennis Academy will be confidential and will only be used by ourselves for any marketing or communication purposes.

For all other matters phone calls are preferred especially when something needs to be discussed. All JC’s coaches are encouraged not to answer their phones during training (are exceptions however), so please send a sms or leave a voice message if you are unable to reach him/her. JC’s core training times are from 10am – 8pm so please try contact us before then.


13. ACCEPTANCE

By submitting the JC’s registration form you agree to all the rules and conditions as set out by the JC’s Tennis Academy. You do not, under any circumstances hold the JC’s Tennis Academy or any employees of the same; responsible for any disposition, injury or loss that may be incurred by me/my child/my children during such time that the said person/s is under the instruction of the JC’s Tennis Academy or any employees thereof.